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Refund policy

This policy covers credit purchases and subscriptions made on Choicer Voicer. New purchases here are currently disabled; existing transactions and any ongoing subscription billing remain covered by the terms below. Playing, standard export and challenges are free.

Purchases made on DubBooth

New video-to-pack creation is available through the AI Video to Pack link in the header, which opens DubBooth. Its purchases follow its own refund policy and support process. Check the site where you placed the order and the provider named on your receipt. A DubBooth purchase does not transfer an existing Choicer Voicer balance or subscription.

Failed processing refunds itself

If a processing job fails, the credits it consumed come back to your balance automatically — no request needed. Editing a finished pack is free, so there is nothing to refund there. If a job finished but the result is poor, tell us through feedback; we read every report.

Credit packs

A one-time credit pack is refundable on request within 14 days of purchase if none of its credits have been spent. Email support@choicervoicer.co from the address on your account and we will put it through the payment provider that took it; the credits are removed when the refund is issued. Packs never expire, so there is no time pressure to spend them.

Subscriptions

Cancel any time from the billing controls on your account page — the subscription stays active until the end of the period you already paid for, and simply does not renew. If you subscribed and spent none of that cycle's credits, you can request a refund of that cycle within 14 days of the charge, same email as above. Time already elapsed on a cycle is not refunded pro-rata.

Reversals

A refund or chargeback reverses the credits the payment bought. If some were already spent, the balance goes negative and purchases on the account may be restricted until it is settled.

Last updated: September 9, 2026.